Effective Date: 4 April, 2021

Terms Of Service - Privacy Policy

This Notice sets out:

  • Who we are

  • What information we collect

  • To whom we disclose your information

  • How we safeguard your information

  • Your rights to access and correction of information

  • Changes to this Notice

  • How to contact us

1. Who we are

In this Notice, “Louwrens Koen Attorneys” or “we” refers to one or more of the websites in Louwrens Koen Group that operate in South Africa.

2. The information we collect

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3. How we use your information

We will use your personal information only for the purposes for which it was collected or agreed with you, for example:

  • To provide our services to you, to carry out the transaction you requested and to maintain our relationship;

  • To confirm and verify your identity or to verify that you are an authorised user for security purposes;

  • For the detection and prevention of fraud, crime, money laundering or other malpractice;

  • To conduct market or customer satisfaction research or for statistical analysis;

  • For audit and record keeping purposes;

  • In connection with legal proceedings.

  • We will also use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law.

4. Disclosure of information

We may also disclose your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes;

  • Where we believe it is necessary to protect our rights.

5. Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information is secure.

  • Physical security;

  • Computer and network security;

  • Access to personal information;

  • Secure communications;

  • Security in contracting out activities or functions;

  • Retention and disposal of information;

  • Acceptable usage of personal information;

  • Governance and regulatory issues;

  • Monitoring access and usage of private information;

  • Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure. We may need to transfer your personal information to another country for processing or storage. We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

6. Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply click here to review your personal information or contact us at the numbers/addresses listed below and specify what information you would like. We will take all reasonable steps to confirm your identity before providing details of your personal information. Please note that any such access request may be subject to a payment of a legally allowable fee.

7. Correction of your information

You have the right to ask us to update, correct or delete your personal information. You may do this by clicking here to review and change your personal information or by contacting us at the numbers/addresses provided below.

We will take all reasonable steps to confirm your identity before making changes to personal information we may hold about you.

8. Changes to this Notice

Please note that we may amend this Notice from time to time. Please check this website periodically to inform yourself of any changes.

9. How to contact us

If you have questions about this Notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at the following numbers/addresses:

Louwrens Koen Attorneys

Physical Address: Office 4 Second Floor, Northern Pavilion, Loftus Versveld, Arcadia, Pretoria, Gauteng Province, South Africa

Po Box 14382 Hatfield, Pretoria, Gauteng, South Africa 0028

Suite 2, Postnet Loftus Park, Arcadia, Pretoria.

Telephone: +27(0)87 0010 733

Fax: +27(0)862764377